Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.


Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.

Products ~

TabGo is always packaged using 100% plastic free materials.

Animal testing is never approved or condoned by TabGo. We only test our products using scientifically appropriate and cruelty-free methods. Zero animal testing.

We recommend keeping your TabGo products in a dry, cool environment away from sunlight and excess heat. You should use our airtight container, the glass jar. Our tab’s can be stored in a garage but this is not recommended due to heat and humidity.  

Our system is designed around keeping the glass storage jar with refills sent in paper bags. If you so desire to not use our jar going forward please mail it to us and we will recycle it. 

Gift Cards~

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

Ground $4.00 – 2 – 8 Business Days

Air $8.00 – 2 – 3 Business Days

Your gift card can be redeemed only via

We’ll send another amazing TabGo gift card design to you.